In your search for a veterinary facility, we believe you should expect high quality care as well as great service. Our goal has been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. Our commitment to you is to continue to offer our world class service and a state of the art veterinary facility.
Bringing your pet to an emergency always requires a lot of information from the owner or the care taker. We like to know what is going on with your pet. Unfortunately, we don't have access of your records from your regular veterinarian. If you have records we recommend to bring them with you. When you get in to our clinic we give you forms to fill out which requires you to write your information, and your pet's information. We put you into one of our exam rooms and our staff member or technician will handle the triage. Please remember that we are an emergency clinic and our main goal is to save our patient according to its critical condition and intensive care. Otherwise all patients are to be seen on a first come first serve.
After the doctor have examine your pet, the doctor will analyze the condition of the patient and will discuss a treatment plan with you. If you approve the treatment plan, we collect a deposit prior to the procedure, treatments and hospitalization of the patient.
The doctor may refer you to a specialist, veterinarians who have completed advanced studies in specialties such as internal medicine, surgery, and emergency care, if your pet must undergo a procedure that requires more precise knowledge and experience.
If patient is doing better we normally, send you back to your regular veterinarian for follow up care but on cases like surgeries, etc. our Doctors who did the surgery on your pet, would like them back for a recheck to make sure the surgery site is healing properly.